Conditions of Sale

1. GENERAL INFORMATION

The ownership of this website www.barman.cat, (hereinafter Website) is held by: , with NIF: VIDIA Association, provided with NIF: G10609261 and registered in: National Registry of Foundations of Madrid; and whose registration details are: Section: 1st, and whose contact details are:

Address: Carrer de Zurbano, 1, Portal B, Office 1

Contact telephone number: 937250009

Fax:

Contact email: info@barman.cat

This document (as well as any other documents mentioned herein) regulates the conditions governing the use of this Website (www.barman.cat) and the purchase or acquisition of products and/or services therein (hereinafter, the Terms and Conditions).

For the purposes of these Terms and Conditions, the activity that BARMAN carries out through the Website is understood to include:

BARMAN is a brand specialized in professional cleaning products for bars and restaurants in Catalonia. It offers effective, safe solutions tailored to the needs of the hospitality sector, ensuring regulatory compliance with high-quality products.

In addition to reading these Terms and Conditions, before accessing, browsing, and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy and the privacy and data protection policy of BARMAN. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Terms and Conditions and by all of the aforementioned. Therefore, if you do not agree with all of these, you should not use this Website.

Furthermore, you are informed that these Terms and Conditions may be modified. The User is responsible for consulting them each time they access, browse, and/or use the Website, as those in effect at the time they request the purchase of products and/or services will apply.

For any questions the User may have regarding the Terms and Conditions, they may contact the owner using the contact information provided above or, where appropriate, using the contact form.

2. THE USER

Access, browsing, and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users). Therefore, all the Terms and Conditions established herein, as well as any subsequent modifications, are accepted from the moment they begin browsing the Website, without prejudice to the application of the corresponding mandatory legal regulations, as applicable.

The User assumes responsibility for the correct use of the Website. This responsibility extends to:

• Use this Website only to make legally valid inquiries and purchases.

• Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered, it may be cancelled and the relevant authorities will be notified.

• Provide truthful and lawful contact information, for example, email address, postal address, and/or other information (see Legal Notice and General Conditions of Use).

The User declares that he or she is over 18 years of age and has the legal capacity to enter into contracts through this Website.

The Website is primarily aimed at Users residing in Spain. BARMAN does not guarantee that the Website complies with the laws of other countries, either in whole or in part. BARMAN declines any liability that may arise from such access, nor does it guarantee shipments or provision of services outside of Spain.

The User may, at their discretion, formalize with BARMAN the purchase agreement for the products and/or services desired in any of the languages ​​in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users may purchase on the Website using the established methods and methods. They must follow the online purchasing and/or acquisition procedure at www.barman.cat, during which various products and/or services may be selected and added to the shopping cart, basket, or final purchase space, and finally, click on: "Make Payment"

Likewise, the User must complete and/or check the information requested at each step. However, during the purchasing process, before making the payment, the purchase details may be modified.

The User will then receive an email confirming that BARMAN has received their order or request for purchase and/or provision of the service, i.e., the order confirmation. They will also be informed by email when their purchase is being shipped, if applicable. Where applicable, this information may also be made available to the User through their personal space when connecting to the Website.

Once the purchase process has concluded, the User consents to the Website generating an electronic invoice, which will be sent to the User via email and, where applicable, through their personal space when connecting to the Website. Likewise, the User may, if they so wish, obtain a paper copy of their invoice by requesting it from BARMAN using the contact spaces on the Website or through the contact information provided above.

The User acknowledges that they are aware, at the time of purchase, of certain specific conditions of sale that concern the product and/or service in question and that are displayed next to the presentation or, where applicable, the image of the product and/or service on its page on the Website, indicating, by way of example, but not exhaustive, and depending on each case: name, price, components, weight, quantity, color, details of the products, or characteristics, the manner in which the services will be carried out and/or the cost of the services; and acknowledges that placing the purchase or acquisition order constitutes full and complete acceptance of the specific sales conditions applicable to each case.

Communications, purchase orders, and payments involved in transactions made on the Website may be archived and kept in the computerized records of BARMAN in order to constitute proof of the transactions, in all cases, respecting reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with this Website's privacy policy.

Unless expressly stated otherwise, BARMAN is not the manufacturer of the products sold or that may be marketed on the Website. While BARMAN makes every effort to ensure that the information displayed on the Website is accurate, occasionally the packaging and/or materials and/or components of the products may contain additional or different information than that shown on the Website. Therefore, the User must consider not only the information provided by the Website, but also the information available on the labeling, warnings, and/or instructions that accompany the product.

The User is aware that BARMAN offers a series of services for their interest that the owner does not provide directly to Users, but rather that they will be contracted and provided by a third party other than BARMAN.

4. AVAILABILITY

All purchase orders received by BARMAN through the Website are subject to product availability and/or to the fact that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the products and/or the provision of the services. If it occurred If difficulties arise regarding the supply of products or if products are out of stock, BARMAN undertakes to contact the User and refund any amount that may have been paid. This will also apply in cases where the provision of a service becomes unavailable.

5. PRICES AND PAYMENT

The prices displayed on the Website are final, in Euros (€) and include taxes, unless otherwise indicated and applied by legal requirement, especially regarding VAT.

Shipping costs are included in the final prices of the products as shown on the Website. Thus, BARMAN provides delivery and/or shipping services through: ONTIME.

However, and unless specifically indicated otherwise, the prices of the items offered exclude any shipping costs that may be incurred, which will be added to the total amount due when the User manages the shipping procedure. The User will consult the available shipping methods and costs and freely choose the one that best suits them.

Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already made the purchase. class="ng-hide">completed the purchase request process on the Website as indicated in paragraph one of clause threereceived an order confirmation.

The accepted payment methods will be: Credit or debit card PayPal Bank transfer Cash on Delivery Credit or debit card, and PayPal Credit or debit card, and Bank transfer PayPal and Bank transfer Credit or debit card, PayPal, and Transfer bank Credit or debit card, PayPal, bank transfer, and cash on delivery

Likewise, the User may pay all or part of the purchase price with a gift card and/or a credit card issued by BARMAN and/or VIDIA Association.

BARMAN uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.

Credit cards are subject to verification and authorization by the issuing bank. If the bank does not authorize the payment, BARMAN will not be responsible for any delay or non-delivery and will not be able to enter into any contract with the User.

Once BARMAN receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the shipping confirmation and/or confirmation of the service provided is sent to the User in the manner and, where applicable, at the place established.

If the payment method is PayPal, gift card, or credit card, the charge will be made at the time BARMAN sends a confirmation of the purchase order or acquisition of products and/or services to the User.

In any case, by clicking on "Make Payment" the User confirms that the payment method used is theirs, or that, where applicable, they are the legitimate holder of the gift card or credit card. payment.

Purchase or acquisition orders in which the User selects bank transfer as the payment method will be reserved for 5 calendar days from the order confirmation in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by BARMAN for the Website. When the system receives the transfer In this case, the order will be prepared and processed for shipping.

Using this payment method, the User must ensure that they correctly enter the exact amount of the purchase order, as well as the account number and transfer reference. In the event of an error, BARMAN will not be able to validate the order, which will be canceled.

For cash on delivery payments, the User must select "Cash on Delivery" among the payment methods on the Website and continue to Make Payment to place the purchase order. From that moment on, BARMAN reserves the right to contact the User in order to validate the purchase order with them. After this, the order will be prepared and made available for shipping.

Payment will be made upon delivery of the order by the carrier's delivery person. Payment will be made in cash only. The User agrees to provide the exact amount of the order to the carrier's delivery person; the carrier cannot provide change.

For refunds on orders paid by cash on delivery, BARMAN reserves the right to process the refund within 14 calendar days after the return has been requested through the Website and the package has been returned to the carrier. When making the return, the User must provide their bank details to receive the corresponding transfer for the refund requested for the returned order. Refunds for orders paid by cash on delivery will be issued only by bank transfer.

BARMAN reserves the right to suspend cash on delivery payments for Users who have not met the necessary requirements on past orders.

6. DELIVERY

In cases where physical delivery of the contracted good is required, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands) Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla) Spain (Peninsula and Balearic Islands), European Union Spain (Peninsula and Balearic Islands), European Union Spain (Peninsula and Balearic Islands), European Union, Rest of Europe Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla), European Union, Rest of Europe Everyone

Except in cases where there are unforeseen or extraordinary circumstances or, where applicable, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the time period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.

If for any reason attributable to BARMAN it is unable to meet the delivery date, it will contact the User to inform them of this circumstance and they may choose to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on business days.

If delivery of the order is impossible due to the User's absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to arrange for a redelivery.

If the User will not be at the delivery location during the agreed time slot, they must contact BARMAN to arrange delivery on another day.

If 30 days have passed since the order was available for delivery and it has not been delivered for reasons not attributable to BARMAN, BARMAN will understand that the User wishes to withdraw from the contract, and it will be deemed terminated. As a result of the termination of the contract, all payments received from the User will be returned, except for any additional costs resulting from the User's choice of a delivery method other than the least expensive standard delivery method offered by the Website, without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is deemed terminated.

However, the User must bear in mind that the transport of Any action resulting from the resolution may incur an additional cost that may be passed on to you.

For the purposes of these Terms and Conditions, delivery or the order will be deemed to have occurred when the User or a third party indicated by the User acquires physical possession of the products, which will be confirmed by signing the receipt of the order at the agreed delivery address.

Any risks arising from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when BARMAN receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this occurs at a time after BARMAN has received the full amount to be paid.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be deemed to be located in the territory applicable to Spanish VAT if the delivery address is within Spanish territory, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally applicable rate at any given time, depending on the specific item in question.

In this regard, and in accordance with Chapter I of Title V of Council Directive 2006/112 of 28 November 2006 on the common system of VAT, purchase orders will be located, for delivery and/or provision, in the Member State of the European Union where the address indicated on the purchase order is located. Therefore, the applicable VAT rate will be the one in force in that Member State.

For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT pursuant to the provisions of Law 37/1992 and Directive 2006/112, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories. The User must be aware that in these territories, there may be situations in which taxes and customs duties are applied and accrued at the destination, in accordance with current regulations, and that these may be borne by the User.

For all other locations, other than those mentioned above, where purchase orders are located, the regulations in force at any given time will apply to their delivery and/or provision. The User must be aware that this may result in the application and accrual of taxes and customs duties at the destination, in accordance with current regulations at the destination, and that these may be borne by the User. For further information, the User should contact the customs office at the destination.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is hereby informed that if they detect that an error has occurred when entering the data necessary to process their purchase request on the Website, they may modify said data by contacting BARMAN through the contact spaces enabled on the Website and, where applicable, through those enabled to contact customer service, and/or using the contact information provided in the first clause (General Information). Likewise, this information may also be corrected by the User through their personal space when connecting to the Website.

In any case, before clicking on "Make Payment", the User has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.

Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to gather more information on how to exercise their right to rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Personal Data. Digital rights.

8. RETURNS

In cases where the User purchases products on or through the owner's Website, they have a series of rights, as listed and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days after the day on which the User or a third party authorized by them, other than the carrier, acquired physical possession of the goods purchased on the BARMAN Website, or if the goods comprising your order are delivered separately, 14 calendar days after the day on which the User or a third party authorized by them, other than the carrier, acquired physical possession of the last of those goods comprising the same purchase order, or in the case of a service contract, 14 calendar days after the date on which the contract was concluded.

To exercise this right of withdrawal, the User must notify BARMAN of their decision. You may do so, where appropriate, through the contact spaces provided on the Website.

Regardless of the means chosen to communicate your decision, the User must clearly and unequivocally state their intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form template that BARMAN makes available as an annex to these Terms; however, its use is not mandatory.

To comply with the withdrawal deadline, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding deadline expires.

In the event of withdrawal, BARMAN will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which BARMAN The User is informed of the User's decision to withdraw.

BARMAN will reimburse the User using the same payment method used to make the initial purchase transaction. This refund will not generate any additional costs for the User. However, BARMAN may withhold said refund until it has received the products or items purchased, or until the User provides proof of their return, whichever condition is met first.

The User may return or send the products to BARMAN at: Carrer de Zurbano, 1, Portal B, Despacho 1

And must do so without undue delay and, in any case, no later than 14 calendar days from the date on which BARMAN was informed of the decision to withdraw.

The User acknowledges that they must bear the direct cost of returning (transport, delivery) the goods, if If any damages are incurred, the User will also be liable for any decrease in the value of the products resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

The User acknowledges that there are exceptions to the right of withdrawal, as set forth in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, but not exhaustive, these would be the case: personalized products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that, for hygiene or health reasons, are sealed and have been unsealed after delivery; Supply of digital content without physical support.

This same law governs the provision of a service that the User may contract on this Website, as this same Law establishes that the User will not have the right to withdraw when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been fully executed by BARMAN, they will have lost their right of withdrawal.

In any case, no refund will be made if the product has been used beyond its mere opening, for products that are not in the same condition as when they were delivered, or that have suffered any damage after delivery.

Likewise, products must be returned using or including the all original packaging, instructions, and any other accompanying documents, as well as a copy of the purchase invoice, can be downloaded from the following link:

Return of defective products or shipping errors

This applies to all cases in which the User considers that, at the time of delivery, the product does not conform to the terms of the contract or purchase order, and that, therefore, they must contact BARMAN immediately and inform them of the existing nonconformity (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed of how to proceed with the return of the products, and Once returned, these items will be examined, and the User will be informed, within a reasonable timeframe, whether a refund or replacement is appropriate.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days of the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.

The amount paid for products returned due to a defect, when one actually exists, will be fully refunded, including delivery costs and any costs the User may have incurred in making the return. The refund will be issued using the same payment method used by the User to pay for the purchase.

In any case, the rights recognized by the legislation in force at any given time for the User, as a consumer and user, will always apply.

Guarantees

The User, as a consumer and user, enjoys guarantees on the products purchased through this Website, under the legally established terms for each type of product. BARMAN is therefore liable for any lack of conformity that becomes apparent within a period of three years from delivery of the product.

In this sense, it is understood that the products comply with the contract provided that: they conform to the description made by BARMAN and possess the qualities presented therein; are suitable for the uses for which products of the same type are ordinarily intended; and present the quality and performance typical of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to products delivered to the User, the User must proceed as indicated in the Return of Defective Products or Shipping Errors section. However, some of the products sold on the Website may have non-uniform characteristics, provided that these derive from the type of material with which they were manufactured, and therefore will form part of the individual appearance of the product and will not be considered a defect.

Furthermore, the User may purchase a product from a brand or manufactured by a third party on the Website. In this case, and if the User considers the product to be defective, they also have the option of contacting the brand or manufacturer responsible for the product to find out how to exercise their legal warranty rights directly against them within three years of delivery of said products. To do so, the User must have retained all information regarding the product warranty.

However, to learn more about the After-Sales Service that BARMAN provides to Website Users, you can consult it here:

9. DISCLAIMER

Except as otherwise provided by law, BARMAN will not accept any liability for the following losses, regardless of their origin:

• any losses that were not attributable to any breach on its part;

• business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure); or

• any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was entered into between both parties.

Likewise, BARMAN also limits its liability in the following cases:

• BARMAN takes all necessary measures to provide an accurate display of the product on the Website. However, it is not responsible for any minor differences or inaccuracies that may exist due to a lack of screen resolution, problems with the browser being used, or other similar issues.
• BARMAN will act with the utmost diligence to make the product subject to the purchase order available to the company in charge of transporting it. However, it is not responsible for damages arising from transport malfunctions, especially due to causes such as strikes, roadblocks, and, in general, any other causes specific to the sector, which result in delays, loss, or theft of products.
• Technical failures that, for fortuitous or other reasons, prevent the normal operation of the online service. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. BARMAN uses all means at its disposal to carry out the purchase, payment, and shipping/delivery of the products. However, it is exempt from liability for causes not attributable to it, such as acts of God or force majeure.
• BARMAN will not be responsible for the misuse and/or wear and tear of the products that have been used by the User. At the same time, BARMAN will not be held responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.
• In general, BARMAN will not be liable for any failure or delay in the performance of any of its obligations when such failure or delay is due to events beyond its reasonable control, i.e., due to force majeure, which may include, but is not limited to:
  • Strikes, lockouts, or other industrial action.
  • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
  • Inability to use trains, ships, aircraft, motor transport, or other means of transport, whether public or private. Private.
  • Inability to use public or private telecommunications systems.
  • Acts, decrees, legislation, regulations, or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the force majeure event continues, and BARMAN will have an extension of the deadline to comply with them for a period of time equal to the duration of the force majeure event. BARMAN will use all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure event.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User agrees that most communications with BARMAN will be electronic (email or notices posted on the Website).

For contractual purposes, the User consents to the use of this electronic means of communication and acknowledges that all contracts, notices, information, and other communications that BARMAN sends electronically comply with the legal requirements of being in writing. This condition will not affect the User's rights granted by law.

The User may send notifications and/or communicate with BARMAN through the contact information provided in these Conditions and, where applicable, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, BARMAN may contact and/or notify the User by email or at the postal address provided.

11. WAIVER

No waiver by BARMAN of any specific right or legal action or failure by BARMAN to require strict performance by the User of any of its obligations will constitute a waiver of any other rights or actions arising from a contract or the Conditions, nor will it relieve the User from compliance with its obligations.

No waiver by BARMANBARMAN to any of these Conditions or to the rights or actions derived from a contract will be effective, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.

12. NULLITY

If any of these Conditions are declared null and void by a final decision issued by a competent authority, the remaining clauses will remain in force, without being affected by said declaration of nullity.

13. ENTIRE AGREEMENT

These Conditions and any document expressly referred to herein constitute the entire agreement between the User and BARMAN in relation to the subject matter of the sale and replace any other previous agreement, understanding or promise agreed verbally or in writing by the same parties.

The User and BARMAN acknowledge that they have agreed to enter into a contract without relying on any representation or promise made by the other party, except for those expressly mentioned in these Terms and Conditions.

14. DATA PROTECTION

The information or personal data that the User provides to BARMAN during a transaction on the Website will be processed in accordance with the provisions of the Privacy Policy or data protection policy (contained, where applicable, in the Legal Notice and General Terms and Conditions of Use). By accessing, browsing, and/or using the Website, the User consents to the processing of said information and data and declares that all information or data provided is truthful.

15. APPLICABLE LEGISLATION AND JURISDICTION

Access, browsing, and/or use of this Website and any product purchase contracts through it shall be governed by Spanish law.

Any controversy, problem, or disagreement arising from or related to access, browsing, and/or use of the Website, or with the interpretation and execution of these Terms and Conditions, or with the sales contracts between BARMAN and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User may send BARMAN their complaints, claims, or any other comments they wish to make using the contact information provided at the beginning of these Terms and Conditions (General Information).

Furthermore, BARMAN has official complaint forms available to consumers and users, which they may request from BARMAN at any time, using the contact information provided at the beginning of these Terms and Conditions (General Information).

Furthermore, if a dispute arises from the execution of this purchase contract between BARMAN and the User, the User, as a consumer, may request an out-of-court dispute resolution process. In accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.

This General Conditions of Sale document was created using the general conditions of sale template generator online on 24/04/2025.